Terms and conditions

A. Introduction

These terms and conditions are between Lifesaver First Aid Services (‘LFAS’, ‘We’, ‘Us’) and the Customer. They replace any previous terms and conditions of LFAS and are the complete and only terms and conditions between the parties.

These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by a Director of LFAS.

No other person or body who is not a party to the Contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of the Contract.

If you have any questions relating to these terms and conditions, please contact us by phone (07925 237 352) between Monday to Friday 8:30 – 17:00, excluding bank and public holidays in England and Wales or email enquiries@lfas.org.uk.

We advise you to print off and keep a copy of these terms and conditions for your records. These terms and conditions do not affect your statutory rights.

B. Course Bookings

B.1 Delegate Selection

It is the responsibility of the person making the booking to ensure that all delegate are suitable to attend the course they are being booked onto.

Delegates who are unable to meet the course prerequisites or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate.

LFAS retains the right not to issue certificates if assessment criteria cannot be met due to the delegate not being physically able to complete the course or assessment.

Delegates should be aware that their photograph may be taken during the course for the purpose of publicity in print, on the web, on social media and other outlets. Any objections to this should be directed to the course trainer.

It is a condition of booking that organisations authorise us to collect and use their logo in any and all publicity to advertise courses undertaken.

B.2 Meeting the needs of delegates

We have, and adhere to, an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.

B.3 Requalification Courses

It is the customer’s responsibility to ensure that all delegates attending a requalification course hold proof of a current (in date) certificate which is valid for the duration of the requalification course being attended. It is the responsibility of the customer to provide a copy of the certificate at the time of booking.

C. Course Conduct

C.1 Attendance

Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance or certification due to lateness.

C.2 Identification Documents

It is a requirement that all delegates produce at least one form of photographic ID on the first day of their course. If the delegate does not own photographic ID then they should contact LFAS to arrange a suitable alternative at least 3 days prior to their course start date.

Delegates who fail to provide valid identification documents will not be permitted to sit the course. In such cases, the decision of LFAS is final and no refunds will be issued.

C.3 Behaviour

LFAS reserves the right to remove delegates from courses due to disruptive or violent behaviour. In such cases, the decision of LFAS will be final and no refunds will be issued.

D. Course Transfers

D.1 Substitutions

Substitutions for course places will be accepted provided that the request is received at least 3 days before the course start date either by phone (07925 237 352) or email (bookings@lfas.org.uk). Substitutions requested after this time may not be approved or may incur additional fees.

D.2 Transfers

You can transfer a delegate once without incurring a charge, provided that we receive this request at least 10 working days before the course start date. Subsequent transfers will incur a processing fee in each case, equivalent to 25% of the course place cost.

If you book a course less than 10 working days before the course start date, you will not be able to make a transfer, except in the event of illness. You must provide us with a medical certificate and additional fees may apply.

Transfer requests can be received either by phone (07925 237 352) or email (bookings@lfas.org.uk).

E. Course Cancellations

E.1 Cancellation Procedure – Customer

If the Customer wishes to cancel a booking, the Customer must notify LFAS in writing by registered letter or e-mail (‘Notice of Cancellation’). For the avoidance of doubt, Notice of Cancellation will not be accepted by telephone.

E.2 Cancellation Procedure – LFAS

LFAS reserve the right to cancel and/or amend course dates, times, contents and venues. Every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative.

If these are not satisfactory, LFAS shall refund in full the price of the course. No further compensation will be given. We do not accept any responsibility for certificates expiring as a result of a cancelled course.

E.3 Distance Selling regulations

If the Customer is dealing as a consumer then they may cancel the Contract in accordance with the Consumer Protection (Distance Selling) Regulations 2000, up to the end of the 7th working day from the date of booking of a course (the ‘Cancellation Date’).

If the course is due to start within 7 working days of the booking, cancellation must be received by LFAS prior to the commencement date of the course. The Customer must notify LFAS in writing on or before the Cancellation Date by letter or email. This does not affect your statutory rights.

E.4 Cancellation periods

If LFAS receives a Notice of Cancellation more than 28 days prior to the commencement of the course, a full refund of any course fees paid shall be given (with no cancellation penalty due).

If LFAS receives a Notice of Cancellation between 27 and 15 days prior to the commencement of the course, 25% of the course fee will remain payable.

If LFAS receives a Notice of Cancellation 14 days or less prior to the commencement of the course, the full course fee will remain payable.

F. Invoicing and Payments

F.1 Course Prices

Course prices will be advised to the Customer in the form of an invoice, taking into account any discounts for charity status, group bookings, in-house courses or other factors at LFAS’ sole discretion.

F.2 Invoice Terms

All invoices, unless otherwise stated, will be due no later than 14 days prior to the course start date, or 21 days from the date of issuing the invoice, whichever is the sooner.

F.3 Payment Terms

In all cases, full payment must be received within the payment terms given on the invoice. Payments beyond this time will be classed as late payment and will be subject to the late payment provisions below.

The full course fee remain payable, and no refunds will be made, when:

• A delegate fails a course. LFAS makes no guarantees that a delegate will pass a course.
• A delegate does not attend the full course. It is the Customer’s responsibility to ensure that a delegate is booked on and attends the correct course.
• A delegate is removed from a course due to disruptive or violent behaviour.
• A delegate is not allowed to take part in the course having failed to provide the correct ID documents, expiring certificate (in the event of requalification courses) or other documentation requested by LFAS in the joining instructions.

Payment may be made by Cheque, BACs Bank Transfer, credit/debit card or PayPal. Details of how to pay by these methods will be sent with the course joining instructions. We reserve the right to apply a processing fee to PayPal transactions. Cash payment will not be accepted without prior written approval.

Unless specified, Value Added Tax (VAT) will not be included or added to any price.

F.4 Late Payments

As an initial measure following late payment, certificates to prove completion of the course may be withheld by LFAS until payment is made in full.

Interest on overdue invoices may be charged (at the discretion of LFAS) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 until the date of payment. The Customer agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by LFAS in pursuing any outstanding debt or debts due from the Customer.

If the Customer becomes bankrupt or enters into liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to cease carrying on business) LFAS shall be entitled to cancel any outstanding Contract(s) and any sums outstanding shall become immediately due and payable.

G. Limit of Liability

Except in respect of death or personal injury caused by our negligence, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation.

Our entire liability to you, under or in connection with this agreement and the provision of the training, shall not exceed the sum of the contract value. Nothing in this paragraph is intended to exclude any liability on our part for fraud.

LFAS shall not be liable for mistreatment of any person or property arising out of the Customer’s failure to follow the guidelines set out by LFAS in its publications or courses.

The Customer shall indemnify LFAS for any loss or expenses caused as a result of providing inaccurate information to LFAS contained within the Customer’s order, changes to the Contract requested by the Customer, or personal injury or death caused by the Customer not following LFAS’ guidelines correctly.

LFAS shall not be liable to the Customer whether in contract, tort (including negligence) or otherwise for any loss of profit; anticipated profits; revenues; anticipated savings; goodwill or business opportunity; or for any indirect or consequential loss or damage whatsoever or for any failure to comply with its obligations due to an event beyond LFAS’ reasonable control.

H. Data Protection

Personal data collected will be used for the purpose of delegate(s) and course administration and may be disclosed to appropriate bodies/organisations associated with such courses. In particular, information may be shared with our awarding organisations, sub-contracted trainers or training companies and the Learning Records Service.

The information may also be used for marketing purposes and you may be contacted by telephone or e-mail with details of future similar events and courses organised or promoted by us which may be of interest to you.

We will not send marketing communication to any individual or organisations who have requested that their details are not used for such purposes. If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email enquiries@lfas.org.uk.

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as is reasonable and necessary.

You can request details of the personal information we hold about you under the Data Protection Act 1998. We may require you to pay an administrative fee of £10.00 before we satisfy your request. If you would like a copy of the information we hold on you, or want to update the information, please write to: Lifesaver First Aid Services, 3 Monks Way, Dover, Kent, CT16 2DL or email enquiries@lfas.org.uk.

I. Complaints

If you have any complaint about any of the services we provide, you should contact our customer service department by writing to: Lifesaver First Aid Services, 3 Monks Way, Dover, Kent, CT16 2DL by calling 07925 237 352 or by email complaints@lfas.org.uk. We will try and resolve it as soon as possible, in accordance with our complaints procedures.

J. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the jurisdiction of the courts of England and Wales.

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